HOURS OF OPERATION

Our hours of operation are Monday – Friday from 10 am to 5 pm. We are CLOSED on Saturday & Sunday.

REFUND/RETURN POLICY

Return Policy for Personalized Printed Items

At HaleBound Creations, we are committed to providing you with high-quality personalized printed items that are carefully crafted to meet your specifications. As personalized items are uniquely designed for you, we have a specific return policy in place. Please read the following return policy carefully:

1. Returns for Defects/Damage: We accept returns for personalized items only in the case of defects or damage. If you receive an item that is defective or damaged, you must contact us within 48 hours of receiving the item to notify us of the issue. You can notify us by sending an email to [email protected]

2. Notification of Defects/Damage: To initiate the return process, please follow these steps:

a. Send an email to [email protected] within 48 hours of receiving the item. b. In your email, include your order number, a clear description of the defect or damage, and attach clear photographs that clearly show the issue.

3. Evaluation and Approval: Once we receive your email, our customer service team will review your request and the provided images to assess the defect or damage. We will respond to your email within a reasonable time frame to inform you if your return request has been approved.

4. Return Shipping: If your return request is approved, we will provide you with instructions on how to return the item. You will be responsible for securely packaging the item and returning it to us. We recommend using a trackable shipping method to ensure safe delivery.

5. Replacement or Refund: Upon receiving the returned item and confirming the defect or damage, we will offer you the option of either a replacement item (if applicable) or a refund for the purchase price, including any shipping charges.

6. Non-Defective Personalized Items: Please note that we do not accept returns for personalized items that are free from defects or damage. It is essential to double-check all customization details, including spelling, dates, and design choices, before placing your order.

7. Customer Responsibility: HaleBound Creations is not responsible for errors or issues related to the customization details provided by the customer. We recommend carefully reviewing your personalized item’s preview before completing your order.

8. Contact Us: If you have any questions or concerns about our return policy or the return process, please don’t hesitate to contact us at [email protected], and our customer service team will be happy to assist you.

By placing an order with HaleBound Creations, you acknowledge that you have read and understood our personalized item return policy, and you agree to abide by its terms and conditions.

Note: This return policy is subject to change without notice. Please refer to our website for the most up-to-date return policy information.

SHIPPING POLICY

At Hale Bound Creations, we strive to provide a seamless and reliable shipping experience for our valued customers. Please read our shipping policy carefully to understand the terms and conditions regarding shipping and delivery of your orders.

1. Order Handling: We take great care in processing and packaging your orders. Your order is our responsibility until it is handed over to the designated shipping carrier for delivery.

2. Shipping Carrier Selection: We recommend selecting USPS Priority or a FedEx shipping service for your orders, as these services typically offer reliable tracking and delivery. However, we offer the option of USPS First Class shipping as well.

3. Insurance for Your Protection: It is highly advisable to consider shipping insurance to safeguard against loss or damage during transit. Please note the following information regarding insurance and our shipping options:

  • USPS First Class: This shipping option DOES NOT include insurance. If you choose First Class shipping for your order and your order is lost or damaged by USPS, we cannot provide a refund or replacement.
  • USPS Priority and FedEx: These shipping options typically include insurance coverage for your order. In the event of loss or damage, you may be eligible to file a claim with the respective shipping carrier.

4. Lost or Damaged Shipments: In the unfortunate event that your shipment is lost or damaged in transit, it is important to note the following:

  • You, the Customer, are Responsible: It is your responsibility to file a claim with the shipping carrier in the event of a lost or damaged shipment.
  • Hale Bound Creations Liability: We cannot be held responsible for lost or damaged packages once they are in the possession of the shipping carrier. However, we will do our best to assist you with any information or documentation needed to support your claim.

5. Non-Refundable Shipping Fees: Please ensure that all shipping addresses are accurate before finalizing your order. We will not refund shipping fees for the following reasons:

  • Incorrect or Incomplete Addresses: Shipping fees will not be refunded if an order is sent to an incorrect or incomplete address provided by the customer.
  • Returned Shipments: If a package is returned to us due to an incorrect address or delivery issues on your part, shipping fees will not be refunded.

6. Tracking Information: Once your order is shipped, we will provide you with tracking information via email, allowing you to monitor the progress of your delivery.

For any questions or concerns regarding shipping, please contact our customer support team at [email protected]. We are here to assist you and ensure a smooth shopping experience.

Note: This shipping policy is subject to change without notice. Please refer to our website for the most up-to-date shipping policy information.